Refund Policy

Last updated October 13, 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoices and refunds.

14-day refund window

If Coohoo Pro isn’t right for you, request a full refund within 14 days of your first payment or of any renewal. No questions asked.

How to request a refund

Visit Paddle support and choose Request refund, or
Reply to your Paddle receipt email, or
Write to us at hello@coohoo.app with the email you paid with.

After a refund

A refund does not delete your projects or comments. If your subscription is also cancelled, your account returns to Free when Pro access ends. To stop future renewals, cancel your subscription from Billing or ask us to help when requesting your refund.

Cancelling

You can cancel any time from Billing. Pro stays active until the end of the period you paid for and then does not renew.